The CAA is continuing to improve it’s services by increasing the online options that are available. The latest addition is the continued development of their customer portal, which offers secure online access to a range of CAA services.
One of these services is the new CAA medical records system called Cellma. This online service will replace all existing paper-based medical application forms and will be accessed online via a secure CAA Customer Portal, using any desktop or laptop, tablet or smartphone.
From 29th March 2021 onwards, applicants for any medical will need to have a verified CAA Customer Portal Account with access to the ‘medical’ service before their appointment. AMEs will not be able to conduct medicals where the applicant does not have their account set up with the CAA.
The NEW CAA Portal
What do you need to do?
Unless you complete your medical examination prior to the launch of the new system March 29th 2021, you will need to apply and pay for a medical certificate through the new online portaI instead of completing a paper application form when you see your Aeromedical Examiner (AME).
Information regarding the medical system and charges can be found on the CAA website.
Please read through the instructions below to create and verify an online CAA Portal Account (if you do not already have one).
Please note: If the following actions are not taken this may result in a delay in obtaining your next medical certificate. Please ensure all actions are completed at least 10 days before your medical appointment.
> I have a CAA Customer Portal Account
> I do not have a CAA Customer Portal Account
Additional Support and Guidance
Here you will find the Portal Account Creation Guide. This guide will help you through the process of creating your account.
If you have any questions please refer to the CAA Website in the first instance or please call the CAA on 0330 022 1909 (option 1).